Branch Manager

US-MI-Ann Arbor
2 months ago
Job ID
# of Openings
Branch Management

Job Summary

Reporting to the Area Operations Manager, the position is responsible for ensuring the customer service excellence of the branch.  Oversees all operations functions of the Branch.  Directs and coordinates all activities that relate to the successful and on time delivery of the product to the customers.   Manages the operations staff, preparing work schedules and assigning specific duties.

Major Responsibilities

  • Confer with customers on a daily basis to address questions or problems and requests for service or products.
  • Manage sales counter and inbound calls to maximize sales and customer service.
  • Interact with branch and corporate associates on a daily basis to disseminate information and ensure proper work flow and adherence to policy and procedure
  • Relay messages and work orders to drivers as needed
  • Prepare daily work
  • Prepare daily transfer and back order reports
  • Perform daily cycle counts and adjust inventory accordingly
  • Demonstrate knowledge of UPS and/or FedEx shipping and receiving
  • Monitor associate behavior to address issues or concerns with drivers and/or warehouse personnel hired through 3rd party vendor. Partner with vendor to resolve issues.
  • Act as trainer, coach and mentor to staff, discussing any employee issues with the Regional Manager
  • Will operate various machinery in the Distribution Center such as a forklift and automated pallet jack
  • Responsible for the orderliness and cleanliness of the branch including the shipping/receiving areas and the loading dock.
  • Responsible for making sure that all items have a bin location and are in the correct location.
  • Update job knowledge by participating in educational opportunities through The Evergreen Marketing Group.
  • Must be comfortable with warehouse technology, such as warehouse management systems, signature capture devices, vehicle GPS, etc.
  • Other duties as assigned

Minimum Requirements

  • High school or equivalent. College degree a plus for future advancement
  • Must have a valid driver’s license. Driver background check must show a record of sustained safe driving
  • Minimum 2 to 3 years management experience in a Distribution environment responsible for warehouse/driver management
  • Must have excellent time management and supervisory skills
  • Excellent communication skills including speaking, reading and writing in the English language.
  • Proficiency in use of computer including all Microsoft programs (Outlook, Word, Excel, Power Point)
  • Demonstrated ability to operate motorized warehouse equipment, such as a forklift, in a safe manner
  • Must be able to lift a minimum of 100 pounds demonstrating safety techniques


Essential Functions:

  • Ability to lift a minimum of 75 pounds, bend stretch
  • Must be able to exit and enter vehicle several times per day
  • Ability to move about warehouse and loading dock area majority of the day
  • Analytic ability including basic math skills


Equipment Used:

  • Desktop computer and mouse
  • Telephone, cell phone, fax
  • Forklift, motorized pallet jack
  • Motor vehicles such as vans and trucks


Additional Comments:

 A strong customer service “can do” mindset and attitude is required.  Excellent attendance and punctuality are mandatory.



Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.


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