Service/Repair Manager

US-FL-West Park
5 months ago(9/1/2017 9:03 AM)
Job ID
# of Openings

Job Summary

This position has primary responsibility for supporting the Service function to ensure that customer satisfaction goals are met.

Major Responsibilities

  • Creates purchase orders for repair parts for repairs done in house or for customer orders.
  • Prepares pricing on technician worksheets, recording part and model and serial numbers in system, and entering correct labor charges.
  • Maintains inventory levels and adjusts as needed
  • Maintains pricing for all parts for vendors in system and on vendor spread sheets
  • Coordinates the entering of parts into our system from acquired companies.
  • Answers incoming phone calls to the Service Department and directs calls to correct personnel.
  • Contacts vendors for returns and enters return documents into the system for both vendor and Accounting.
  • Prepares repair documents for all branches.
  • Responds to customers inquiries regarding pricing, repair status. Also responds to overflow calls throughout the department
  • Assists other branches with repair related issues
  • Initiates “RTV” paperwork for product being returned to vendor
  • Maintains weekly spreadsheet on technician hours
  • Calls vendors on a regular basis for pricing information and availability
  • Completes warranty claims on line recording appropriate information
  • Expedites purchase orders by calling vendor, following up on delivery dates, contacting the customer with feedback, etc.
  • Keeps in constant communication with customers and vendors regarding parts breakdowns.
  • Assists technicians with vendor problems, parts and breakdowns
  • Assists with Receiving duties by matching parts to purchase order and distributes work orders to repair technicians and sales orders to go to the Shipping Department
  • May assist in closing out tool repairs that are to go back to customers, calling for purchase order numbers, credit card information and attaches paperwork.
  • Other duties as assigned.

Minimum Requirements

  • High school degree or equivalent.
  • Minimum one year experience in a service environment using computer software.
  • Ability to work independently, prioritize work and perform multiple tasks
  • Must have excellent time management skills
  • Must be proficient on computer software as well as Outlook, Word and Excel
  • Demonstrated organizational skills and attention to detail
  • Excellent communication skills including speaking, reading and writing in the English language.
  • Must have excellent customer service skills and demonstrate a customer service mindset when dealing with internal and external customers.

Essential functions:

  • Ability to review and interpret computer images and written documents
  • Analytical ability including basic math skills
  • Ability to listen to and interpret customers needs
  • Communication skills including speaking, reading and writing


Additional Comments:


Must be able to work a flexible schedule. Excellent attendance, punctuality and customer service mindset are mandatory.


Colony Hardware is a equal opportunity employer and encourages women, veterans and minorities to apply.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed