Service/Repair Coordinator

Job Locations US-CT-Orange
Posted Date 2 weeks ago(3/6/2018 11:04 AM)
Job ID
# of Openings
Customer Service/Support

Job Summary

Reporting to the Manager of Service and Rentals, this position has primary responsibility for supporting the Service and Rental function to ensure that customer satisfaction goals are met.  May occasionally lend support to the rental function.

Major Responsibilities

  • Answers incoming phone calls to the Service and Rental Department and directs calls to correct personnel.
  • Creates purchase orders for repair parts for repairs done in house or for customer orders.
  • Prepares pricing on technician worksheets, recording part and model and serial numbers in system, and entering correct labor charges.
  • Maintains inventory levels and adjusts as needed
  • Maintains pricing for all parts for vendors in system and on vendor spread sheets
  • Coordinates the entering of parts into our system from acquired companies.
  • Contacts vendors for returns and enters return documents into the system for both vendor and Accounting.
  • Prepares repair documents for all branches.
  • Responds to customers inquiries regarding pricing, repair status, rental pick-ups, etc. Also responds to overflow calls throughout the department
  • Assists other branches with repair related issues
  • Initiates “RTV” paperwork for product being returned to vendor
  • Maintains weekly spreadsheet on technician hours
  • Calls vendors on a regular basis for pricing information and availability
  • Completes warranty claims on line recording appropriate information
  • Expedites purchase orders by calling vendor, following up on delivery dates, contacting the customer with feedback, etc.
  • Keeps in constant communication with customers and vendors regarding parts breakdowns.
  • Assists technicians with vendor problems, parts and breakdowns
  • Assists with Receiving duties by matching parts to purchase order and distributes work orders to repair technicians and sales orders to go to the Shipping Department
  • May assist in closing out tool repairs that are to go back to customers, calling for purchase order numbers, credit card information and attaches paperwork.
  • Other duties as assigned.

Minimum Requirements

  • High school degree or equivalent.
  • Minimum one year experience in an office environment using computer software.
  • Ability to work independently, prioritize work and perform multiple tasks
  • Must have excellent time management skills
  • Must be proficient on the FACTS or similar software as well as Outlook, Work and Excel
  • Demonstrated organizational skills and attention to detail
  • Excellent communication skills including speaking, reading and writing in the English language.
  • Must have excellent customer service skills and demonstrate a customer service mindset when dealing with internal and external customers.


Essential functions:

  • Ability to review and interpret computer images and written documents
  • Analytical ability including basic math skills
  • Ability to listen to and interpret customers needs
  • Communication skills including speaking, reading and writing


Equipment Used:

  • Computer, keyboard and mouse
  • Telephone, fax machine, scanner, credit card machine
  • Copier
  • Calculator


Additional Comments:


Must be able to work a flexible schedule.  Excellent attendance, punctuality and customer service mindset are mandatory.



Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.


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