• E-Commerce Sales Support Specialist

    Job Locations US-FL-Fort Myers
    Posted Date 1 month ago(5/21/2018 4:11 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Job Summary

    Primarily responsible for executing the Colony mission of customer service.  Facilitates sales by providing website support, entering orders and providing quotations while providing application and product expertise to existing Colony customers.  Success in this position requires attention to detail, sense of urgency when responding to customer requests and consistent follow up on quotations and orders.

    Major Responsibilities

    • Build and maintain positive relationships with customers and co-workers.
    • Respond to customers by phone, email and chat to process orders quickly and accurately.
    • Make calls to vendors for status on open purchase orders
    • Verify information on purchase order acknowledgments
    • Print new incoming order and apply payments to orders
    • Input order tracking numbers
    • File all closed orders
    • Create FedEx labels for orders shipping from warehouse
    • Enter AP vouchers for payments into the system
    • Verify ship to address
    • Create invoices for eBay orders
    • Process refunds to customers
    • Shop competitor’s prices
    • Provide customers with shipping quotes on large items
    • Provide shipping quotes to international customers
    • Verify margins on website products
    • Provide website support
    • Effectively communicate with Purchasing, Operations and Finance when needed.
    • Dedicate after hour time to learn the features, benefits and applications of our products by participating in sales and product training events, and online and off-site training.
    • Develop a strong sense of urgency in following up on quotations and sales leads
    • Must demonstrate proficiency in entering orders and preparing quotations for customers.
    • Support Colony marketing initiatives and promotions
    • Other duties as assigned.

    Minimum Requirements

    • High school diploma or equivalent
    • Ability to work with Microsoft Office programs including Outlook. Demonstrated keyboarding skills.
    • Prior inside sales, customer service or order entry experience preferred
    • Bilingual Spanish a plus
    • Familiarity with Internet usage and ability to navigate websites.
    • Demonstrated organizational skills and attention to detail
    • Demonstrated ability to listen to and interpret the customer’s needs.
    • Excellent communication skills including speaking, reading and writing in the English language.
    • Ability to prioritize work and perform multiple tasks



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