• Dispatcher

    Job Locations US-FL-Orlando
    Posted Date 1 month ago(12/10/2018 9:10 AM)
    Job ID
    # of Openings
    Distribution - Non Management
  • Job Summary

    Colony Hardware is currently seeking a Dispatcher to join our team in our Orlando, Florida location. Reporting to the General Manager, this position has primary responsibility for ensuring that product is delivered in a timely and efficient manner by properly managing the driver routes. 

    Major Responsibilities

    • Coordinates and logs routes for the morning and afternoon delivery trucks
    • Hands on sorting of product that is received into individual routes for the day.
    • Assists drivers with loading trucks.
    • May move skids using manual pallet jack
    • Provides information to drivers throughout the day, such as phone numbers, addresses, etc.
    • Sorts paperwork from the previous night’s work, such as credit card receipts, truck logs
    • Provides information to sales representatives throughout the day, such as delivery times, signature capture, picture capture and package refusals
    • Keeps up to date files pertaining to each route
    • Tracks orders through computer programs (FACTS, WebAPPS, Teletrac) prioritizing the most critical and ensuring that they are filled and packed in a timely manner to facilitate on time delivery schedule.
    • Assist pickers with overflow as needed
    • Prepare daily maintenance reports on vehicles to determine needed repairs or inspections
    • Prepare end of month mileage report to determine required oil changes
    • Perform other duties as assigned

    Minimum Requirements

    • High school diploma or equivalent.
    • Minimum one year of prior dispatch experience
    • Clean driving record in good standing, free of any moving violations
    • Ability to work independently, prioritize work and perform multiple tasks
    • Must have excellent time management skills
    • Demonstrated organizational skills and attention to detail
    • Excellent communication skills including speaking, reading and writing in the English language.
    • Must have excellent customer service skills and demonstrate a customer service mindset when dealing with internal and external customers


    Essential functions:

    • Must be able to work in various climate conditions such as cold, heat, humidity for long periods of time
    • Ability to crouch, stoop, kneel, crawl and twist for lifting
    • Ability to safely lift up to 75 lbs
    • Ability to review and interpret computer images and written documents
    • Analytical ability including basic math skills
    • Ability to listen to and interpret customers needs
    • Communication skills including speaking, reading and writing


    Equipment Used:

    • Computer, keyboard, mouse
    • Smart phone
    • Copier, fax
    • Hand truck for moving merchandise
    • GPS system
    • Manual and electric pallet jack


    Additional Comments:


    Must be able to work a flexible schedule including nights and weekends as needed.  Excellent attendance, punctuality and customer service mindset are mandatory.



    Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.


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