• Customer Service/Counter Representative

    Job Locations US-MI-Grand Rapids
    Posted Date 1 month ago(12/14/2018 9:03 AM)
    Job ID
    # of Openings
    Inside Sales
  • Job Summary


    Fasteners, a division of Colony Hardware, is currently seeking a Customer Service/ Counter Rep for our Grand Rapids location.  Primarily responsible for executing the Colony mission of customer service.  Facilitates sales by entering orders, pulling orders and providing quotations while providing application and product expertise to existing Colony customers.  Success in this position requires attention to detail, sense of urgency when responding to customer requests and consistent follow up on quotations and orders. Also may support the warehouse operations.  


    Major Responsibilities

    • Build and maintain positive relationships with customers and co-workers.
    • Respond to customers by phone and in the store to process orders quickly and accurately.
    • Provide customer leads to the outside sales representative
    • Effectively communicate with Purchasing, Operations and Accounting when needed.
    • Support operations with picking orders, loading, unloading and dispatching as necessary.
    • Restock store shelves and clean store.
    • Dedicate after hour time to learn the features, benefits and applications of our products by participating in sales and product training events, and Evergreen online and off site training modules
    • Utilize our vendor/supplier representatives on a consistent basis to grow sales and close deals
    • Develop a strong sense of urgency in following up on quotations and sales leads
    • Develop a strong and positive working relationship with the outside sales team.
    • May be required to provide customer assistance at pick up counter as needed.
    • Must demonstrate proficiency in entering orders and preparing quotations for customers.
    • Work a rotational Saturday schedule, as required, which will vary throughout the branches.
    • Support Colony marketing initiatives and promotions
    • Other duties as assigned.

    Minimum Requirements

    • High school diploma or equivalent
    • Ability to work with Microsoft Office programs including Outlook. Demonstrated keyboarding skills.
    • Prior inside sales, customer service or order entry experience preferred
    • Familiarity with Internet usage and ability to navigate websites.
    • Demonstrated organizational skills and attention to detail
    • Demonstrated ability to listen to and interpret the customers needs.
    • Excellent communication skills including speaking, reading and writing in the English language.
    • Ability to prioritize work and perform multiple tasks

    Essential Functions: 

    • Keyboarding
    • Lifting up to 75 lbs.
    • Converse verbally on phone and in person
    • Identify and check written documents in mail and on computer
    • Climb stairs, stretch, bend
    • Must be able to see and interpret computer images

    Equipment Used:


    Copier, fax, telephone
    Computer, keyboard

    Additional Comments: May be required to flex time to assist in coordination of after hour training events or other business needs.  Excellent attendance, punctuality and a strong customer service mindset are mandatory.

    Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.


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