• Service Technician

    Job Locations US-OH-Cleveland
    Posted Date 2 months ago(1/7/2019 8:12 AM)
    Job ID
    # of Openings
  • Job Summary

    Phillips, a division of Colony Hardware, is currently seeking a Service Technician (tool repair).  Reporting to the Service and Rental Manager this position has primary responsibility for servicing and repair of electrical and mechanical power tools.  Success in this position requires proficiency in tool repair, attention to detail, excellent customer service skills, and ensuring tools and equipment are properly serviced and maintained.  This position is located in Cleveland, OH.

    Major Responsibilities

    • Performs repairs on electrical and battery operated power tools, gas equipment, outdoor power equipment, air compressors, generators and other equipment.
    • Receives incoming repairs and creates proper documentation.
    • Maintains a clean, organized and safe work area.
    • Provides customer with quality customer service demonstrating a sense of urgency to complete and deliver the repair.
    • Supports customer service needs onsite, as well as through phone support and e-mail communication.
    • Properly completes service reports and enters data appropriately through designated computer system
    • Other duties as assigned

    Minimum Requirements

    • High school diploma or equivalent.
    • Minimum of 2 years experience
    • Ability to read and comprehend tool schematics and diagrams
    • Strong time management and critical thinking skills
    • Demonstrated experience in taking initiative to effectively obtain positive results
    • Excellent decision making skills
    • Ability to prioritize work and perform multiple tasks
    • Experience in handling difficult customer service situations
    • Must have customer service mindset when dealing with internal and external customers
    • Demonstrated organizational skills and attention to detail
    • Excellent communication skills including speaking, reading and writing in the English language.
    • Proficiency in use of computer including Microsoft programs

    Essential functions:

    • Physical dexterity for use of tools and ability to lift up to 75 lbs.
    • Ability to review and interpret computer images and written documents
    • Analytical ability including basic math skills
    • Ability to listen to and interpret customers needs
    • Communication skills including speaking, reading and writing

    Equipment Used:

    • Computer, keyboard and mouse
    • Telephone and fax


    Additional Comments:


    Must be able to travel to meetings, seminars, and training sessions. Excellent attendance, punctuality and a customer service mindset are mandatory.


    Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.


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